Refund Policy
We want you to be happy with your Pro Membership. Here's exactly how refunds work at CelpipLabs.
The guarantee covers:
- Every plan - weekly, monthly, 3 months and yearly
- However much of the platform you have already used
- Any reason at all, including simply changing your mind
On the weekly plan the guarantee outlasts the plan itself. Cancel any time before it renews and you are not charged again - and the week you have already paid for is still refundable inside the 14 days.
The one thing that voids it is abuse: an account shared or resold, automated scraping of our content, or a pattern of buying and refunding over and over. Working through every exercise we have is not abuse - that is what it is for.
How to request a refund
- Email info@celpiplabs.com from the address you used at checkout, and say you would like a refund.
- We reply the same day and raise it with Paddle for you - you do not need to chase anyone.
- You can also go straight to paddle.net, enter your checkout email and request it there yourself.
CelpipLabs is a trading name of BSF Sağlık Hizmetleri ve dış ticaret Ltd şti. Paddle.com Market Ltd is the Merchant of Record for every purchase made through CelpipLabs, so they process the refund and return the money to your original payment method - typically within 5–10 business days.
After the 14 days
The money-back guarantee runs for 14 days, but you can cancel a subscription whenever you like - you keep access until the end of the period you have already paid for, and nothing renews after that. If something has gone wrong outside the guarantee window, write to support@celpiplabs.com anyway - tell us what happened and we will do what we can. We would much rather hear from you than have you give up on it.
Ready to request a refund?
Email us and we'll handle the whole thing for you - no forms, no waiting on a third party.
Email us for a refundWould rather do it yourself? You can request it directly from Paddle at paddle.net.
See our Terms of Service for the full details.