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CelpipLabs
Effective Jan 1, 2025

Refund Policy

We want you to be happy with your Pro Membership. Here's exactly how refunds work at CelpipLabs.

7-Day Satisfaction Guarantee

Not happy with Pro? You can request a full refund within 7 days of purchase — as long as you haven't used too much of it first.

You qualify if all of these are true:

  • Your purchase was made within the last 7 calendar days
  • You've completed fewer than 10 practice exercises
  • You've attempted no more than 2 mock exams

When refunds aren't granted

  • Requests made after the 7-day window
  • Accounts that exceed 10 exercises or 2 mock exams
  • Dissatisfaction due to exam performance or outcomes
  • Account abuse or sharing (violating our Terms of Service)

Please talk to us before filing a chargeback

Opening a payment dispute without contacting us first may result in account suspension. Reach out first — we're happy to work things out fairly.

Ready to request a refund?

Contact our team and we'll check your eligibility and process it fairly.

Start refund request

See our Terms of Service for the full details.