Privacy Policy
CelpipLabs (“Company”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website (the “Site”).
By accessing or using our services, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with the terms herein, please do not use the Site.
1. Information We Collect
1.1 Information You Provide to Us
When you create an account or contact us, we collect:
- Full name
- Email address
This data is collected solely for account creation, communication, and providing access to our services.
1.2 Payment Information
We use third-party payment processors to manage payments. We do not store your credit card information on our servers — all payment data is handled securely by our payment gateway provider.
1.3 Usage Data
To provide the service, we store the practice and exam data you generate (your submissions, scores, and progress). This data is accessible only to you and the system, and is used to power your history and analytics.
2. How We Use Your Information
- Create and manage your account
- Provide access to purchased content
- Communicate with you regarding your account, updates, or support requests
- Improve our platform and user experience
- Enforce our terms and protect the integrity of our service
3. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share your data only in the following limited circumstances:
- Service Providers: trusted third parties who help us operate the Site (payment processing, hosting, email delivery), under strict confidentiality agreements.
- Legal Obligations: when required by law, regulation, or court order.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee its absolute security.
5. Cookies and Analytics
We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the Site is used.
- Essential cookies — required for the Site to function (authentication, security, session state). These are always active.
- Analytics cookies — help us measure traffic and understand how visitors use the Site so we can improve it. You can disable non-essential cookies in your browser settings; doing so will not affect your ability to use the core features of the Site.
6. Data Retention
We retain your personal data only as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes and enforce our agreements
Upon request or account deletion, we will remove your personal data from our systems unless required to retain it by law.
7. Your Rights and Choices
You may:
- Access and update your account information at any time
- Download a copy of your data (Profile → “Download my data”)
- Request the deletion of your personal data (Profile → “Delete Account”)
- Opt out of non-essential communications
To exercise your rights, contact us at support@celpiplabs.com.
8. International Users
Our services are operated from Canada. If you access the Site from outside Canada, your data may be transferred to, stored, and processed in Canada where our servers are located.
9. Children's Privacy
CelpipLabs is intended for users 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected such data without parental consent, we will take steps to delete it.
10. Changes to This Privacy Policy
We may update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of the Site after changes are made constitutes your acceptance of the revised policy.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, contact us at support@celpiplabs.com.